14-Day Guarantee
Your plants are guaranteed to arrive healthy and beautiful. If they don’t, we’ll replace them at zero cost. Contact us within 14 days of receiving your order with a photo of the issue.
Happy Plants, Happy Customers
We promise your plants will arrive healthy & beautiful. If not, we’ll replace them for free under our 14-Day Guarantee. If there’s major damage beyond minor blemishes, contact us within 14 days for a free replacement.
This 14-day guarantee applies to all products purchased online.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
If the outdoor temperature is below 15°C, all plants must be protected from the cold by either a bag or a box upon return.
Several types of goods are exempt from being returned. Perishable goods such as flowers, soil, and magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Items that have been gifted through a promotional event.
- Sale items cannot be refunded, only regular-priced items may be refunded.
Our refund policy lasts 14 days. A full refund will be issued, minus refunding fees charged by the payment processor. If 14 days have passed since your purchase, we can’t offer you a full refund, but an exchange may still be possible. To be eligible for a refund, you must respect the above conditions.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
To return your product, please Contact Us to arrange a pickup time and date. You will be responsible for paying a courier fee of 15$. Shipping costs are non-refundable.
If you have requested a replacement, depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us for questions related to refunds and returns. Visit our FAQ page as well for answers to certain questions.